Windows 8.1 Professional x64:  Windows will not run Windows Update after fresh install

Greetings everyone.  I'm having a strange issue that I can't seem to figure out.  I'm developing an image with the following specs:

Hardware:

Dell XPS 12 Ultrabook Convertible
Haswell i7
8 GB RAM
256 SSD HD

Software:

Windows 8.1 Professional x64

Problem description:

After formatting and partitioning the hard drive (UEFI) with a corporate copy of Windows 8.1 x64, the laptop is booted up in Audit mode.  No OEM drivers or software is installed.  Windows is then activated to the KMS server and verified.  I then connect to a hotspot (no proxy required) and open up IE 11.  I click tools and select Windows Update.  The laptop then searches and searches for updates and never finds any.  I've let it search for over 10 hours.  The laptop never returns an error message.

Troubleshooting performed:

1.  I've tried different copies of Windows 8.1 - same result.
2.  I've tried installing the OS with different types of media (external hd and multiple bootable USB drives) - same result.
3.  I've disable the Windows Update service, deleted the contents of the SoftwareDistribution folder, restarted the Windows Update service and rebooted laptop - same result
4.  I've installed this copy of Windows 8.1 on different models of laptops with no OEM drivers or software installed - same result.
5.  I've installed all of the OEM device drivers in the correct order and ensured that the device manager is clear of bang signs - same result.
6.  Date and time is set correctly.

Has anyone else experienced this with Windows 8.1 x64?  If I take a copy of Windows 7 x64 or 8 x64 and install it on this laptop, it updates Windows without any issues.  The problem seems to be with Windows 8.1.

Thank you in advance for any help you can provide.


  • Edited by jab_3894 17 hours 31 minutes ago
March 1st, 2014 1:09pm

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